All About Us

First, a bit of history: In 2012, following the closure of the Tourist Information Centre in Durham, four local business people decided some form of assistance for visitors to Durham was essential, particularly as the Cathedral is a renowned World Heritage Site. Thus Durham Pointers was born, and, along with help from a core of other volunteers, we took to the city centre to act as mobile signposts, standing out in our very distinctive pink tabards.

Now we are celebrating 10 years in operation, and have over 60 volunteers who are prepared to give up some of their time to help visitors find their way around the City during spring, summer and autumn, seven days a week. You will see us in the Market Place between 9.30am and 3.30pm Monday to Friday, 10.00am to 2.30pm on Saturday, and 11.00am to 3.00pm on Sunday.

All Pointers have a good knowledge of the City and it’s surroundings, and, if required, can also gain more detailed information from our own directories which are regularly updated. It’s not often we can’t find an answer to a question!

Visitors are welcomed from all over the globe, as well as locally, and we gain much praise for our service. Often we are given a donation, which is much appreciated as we are a “not for profit" organisation depending on such support.

Having twice won the North East of England Tourism Gold Award in 2017 and 2018, we were also awarded the Queen’s Award for Services to Tourism in 2015. 

As an aside to our normal duties we have also set up a  Meet and Greet service to welcome coach parties of visitors as they arrive at the drop off point near the city centre.

As you will have now realised, we are here to help and Point you in the right direction!