View across the racecourse towards Durham Cathedral in the distance, Durham City, UK

Tell us what you think

We welcome suggestions on how to improve our service.

Have you met a Pointer today? Was our website helpful? Did you contact us with a query? How did we do? What did we do well? What else might we do?

Cartoon drawing of Durham by Alfie Joey which incorporates images representing the city, including a Pointer

  • People just like you are most definitely the glue that keeps our communities together. Please accept my sincere thanks for all you do and warmest wishes.

    Sue Snowdon, His Majesty’s Lord-Lieutenant of County Durham

  • Excellent idea. Very helpful for visitors. Highly recommended

    May 2023

  • Excellent idea, more cities could copy

    June 2022 & April 2023

  • What a fantastic and visible service

    June 2023

  • It’s invaluable. You’ve helped me no end this weekend after not being here for 16 years

    July 2022

  • Very friendly and approachable team – and extremely knowlegeable of course! Many thanks!

    June 2023

  • Friendly, informative, welcoming. I can’t think of any way you could improve

    June 2023

  • Saved us loads of time as visitors

    July 2023

  • What an absolutely wonderful unique service and Durham City should be very proud of these fabulous volunteers We had an amazing day Thank you

    June 2022

  • Excellent introduction to Durham

    April 2023

  • You can't improve on perfection!

    June 2023

  • Wonderful Marj gave us a potted history which set the scene for our visit 10/10

    Sept 2023

  • Helpful without being pushy, informative without the “school marm”, friendly, approachable.

    June 2024

  • Not only a wonderful historical insight but also help with everyday enquiries

    Margaret, Australia. Oct 2024

  • Told a good story, Informative but fun

    Sept 2024

  • The only improvement would be more of these wonderful people

    Sept 2024

  • Really liked Fred meeting us at the coach and giving us so much useful information

    July 2025

  • Detailed information, history retold brilliantly Thank you from Oz

    July 2025